Creating and Managing Users in DualEnroll

As a DualEnroll administrator, you can create and manage user accounts for your college staff, high school staff, and other participants in your dual enrollment program. Before adding users, make sure you understand which role type they need. See our article on Understanding User Role Types for detailed information about available roles and their permissions.

Adding New College Users

To add new college users to your DualEnroll platform:

1. Navigate to the Admin tab
2. Select "College Users" from the menu on the right-hand side
3. Click the "Add" button in the top right corner
4. Fill in the required information:
   • First and Last Name
   • Email address
   • Role (see Understanding User Role Types for guidance)
5. Click "Create"

The new user will receive an email invitation from noreply@dualenroll.com to create their account.

Managing Existing Users

To edit user information or deactivate an account:

1. Navigate to the appropriate user type (College Users, Course Reviewers, or Deans)
2. Click on the user's name
3. Update their information as needed
4. Click "Update" to save changes

For users who haven't yet created their account:

1. Click on their name in the user list
2. Select "Activate user"
3. Provide a login name (typically their email address)
4. Create a temporary password
5. Click "Update"
6. Communicate the login credentials to the user

Adding High School Users

High school staff accounts must be associated with a specific high school.

To add high school users:

1. Navigate to the Admin tab
2. Select "High Schools" from the menu
3. Click on the name of the high school
4. Scroll to the High School Users section at the bottom of the page
5. Click the "Add" button
6. Fill in the required information:
    •  First and Last Name
    • Email address
    • Role (High School Administrator, High School Counselor, High School CA Staff, or Career Center)
7. Choose how to activate the account:
    • Select "Invite user to create an account" to send them an email invitation
    • Or select "Activate User" to create their login credentials yourself
8. Click "Create"

High School User Roles:

High School Administrator - Broadest access at the high school level
High School Counselor - Access to complete workflow steps and approve students
High School CA Staff - Can have ongoing requirements assigned to them
Career Center - Special access for career center staff members

Managing Existing High School Users

To edit or manage a high school user's account:

Navigate to the high school's page
Locate the user in the High School Users list
Click on their name
Update their information as needed
Click "Update" to save changes

To activate an account for a user who hasn't responded to their invitation:

1. Find the user in the High School Users list
2. Click on their name
3. Select "Activate user"
4. Provide a login name (typically their email address)
5. Create a temporary password
6. Click "Update"
7. Send the login credentials to the user

Note: You cannot delete high school users who have active tasks assigned to them in any workflows.

Helpful Tips

• Use the same username as your school email as usernames for consistency
• Keep track of which users you've manually activated to ensure they receive their credentials
• Check the Status column to see which users have confirmed their accounts
• You cannot delete users who have active workflows assigned to them