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Managing District Users

District Users are high school users who can see activity for all high schools in their district. This article explains how to set up and manage District Users once your district relationships have been established.

District User Capabilities

Depending on the access level you grant them, District Users can:

  • View activities across all high schools within their district
  • Access reports for the entire district
  • Complete approval steps for students from any high school in the district
  • View course availability for all schools in the district

Prerequisites

Before you can add District Users, the district-high school relationships must be properly configured in the system. This is handled by DualEnroll and requires administrative access to the database.

Important: To have a school district created or updated, submit a help desk request with:

  • The name of the district
  • The high schools that should belong to the district

Note that high schools can only belong to one district at a time.

Accessing District Users

  1. Log in to your DualEnroll administrator account
  2. Navigate to the Admin tab
  3. In the Profile Options on the right-hand side, select District Users
  4. You will see a list of available districts
  5. Click on the name of the district to see and manage district users for that district

Adding New District Users

  1. From the district users page, click the ADD button
  2. Fill in the required fields:
    • Name (first and last)
    • Email
    • Role (select appropriate role from dropdown)
  3. Click CREATE

The user will receive an email invitation from noreply@dualenroll.com to create their DualEnroll account.

Activating a User Directly

As an administrator, you can also create and activate a user account directly:

  1. Check the Activate user checkbox when adding a new user
  2. Provide a login (email address recommended)
  3. Create a temporary password (minimum 6 characters)
  4. Optionally check Require new password on login
  5. Click CREATE
  6. Communicate the login credentials to the user

Editing Existing District Users

  1. Click on the user's name in the District Users list
  2. Update the necessary information
  3. Click UPDATE to save changes

Activating a Previously Invited User

If a user has been invited but hasn't yet created their account:

  1. Click on the user's name in the District Users list
  2. Click the Activate user radio button
  3. Provide a login and password
  4. Click CONFIRM ACCOUNT
  5. Communicate these credentials to the user

Deleting District Users

To delete a district user:

  1. From the District Users list, click the DELETE button next to the user's name
    • OR - Open the user's profile and click the Delete button
  2. Confirm the deletion when prompted

Need Help?

If you need to create or modify district relationships, please submit a request through the help desk at https://dualenroll.zendesk.com/hc/en-us/requests/new or contact your implementation manager.