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Understanding Registration Statuses

When you view student registrations in DualEnroll, each registration displays a status that tells you where it stands in the process. This guide explains what each status means so you can quickly understand the outcome of your students' registrations and answer their questions.

Quick Reference: Final Statuses at a Glance

Status What It Means Student Enrolled?
Complete Successfully enrolled in the course ✓ Yes
Abandoned Registration was cancelled before completion ✗ No
Declined Registration was denied during approval ✗ No
Terminated Registration was ended by the college ✗ No
Drop Complete Student dropped the course (within drop period) ✗ No longer
Force Drop College dropped student outside normal drop period, does not send Drop Request through SIS Unknown
Withdraw Complete Student withdrew from course (within withdraw period) ✗ No longer
Force Withdraw College withdrew student outside normal withdraw period, does not send Withdraw Request through SIS Unknown

In-Progress Statuses

Before a registration reaches a final status, it moves through various in-progress steps. These aren't final outcomes—they indicate the registration is still being processed.

Pending / In Progress

What it means: The registration is actively moving through the workflow. One or more steps still need to be completed before the student is enrolled.

What you'll see: The specific step that's currently active, such as:

  • "High School Confirm Enrollment"
  • "Parent Provide Consent"
  • "College Review Application"

What to do: Check which step is pending and who needs to act. If it's your step, click into it to complete the required action.

Pending: Completion of Per-Term Steps

What it means: The student has course registrations waiting, but they first need to complete requirements that apply to the entire term or academic year (like parent consent or annual agreements).

What to do: Look for the student's term-level workflow to see what's holding things up. Once those steps are complete, all their course registrations will move forward automatically.

Processing

What it means: The system is automatically handling a step, such as generating a PDF enrollment form or sending data to the college's student information system.

What to do: Wait briefly and refresh your screen. Processing steps typically complete within a few minutes. If a registration stays in "Processing" for an extended period, contact the Help Desk.

Successful Completion Statuses

Complete

What it means: The registration has successfully completed all required steps. The student is officially enrolled in the course.

What the student should know: They're in! The course should appear on their schedule in the college's student system. They should follow any instructions provided about accessing course materials, attending class, or next steps.

What shows in college records: The enrollment has been recorded in the college's student information system.

Cancellation Statuses (Never Completed Enrollment)

These statuses indicate the registration ended before the student was ever enrolled in the course.

Abandoned

What it means: The registration was voluntarily cancelled before it finished processing. Someone chose to stop the registration—either the student, the high school, or the college.

Common reasons this happens:

  • Student changed their mind about the course
  • Student registered for the wrong course or section
  • Student is no longer eligible (transferred schools, schedule conflict, etc.)
  • Registration was a duplicate
  • Deadline passed and registration could no longer be completed

What the student should know: This registration has been cancelled and cannot be reactivated. If they still want to take the course, they'll need to start a new registration.

Can it be undone? No. Abandonment is permanent. The student can start a new registration workflow for the same course section.

Declined

What it means: The registration was reviewed and denied during one of the approval steps. Someone in the workflow determined the student should not be enrolled in this course.

Common reasons this happens:

  • Student didn't meet prerequisites for the course
  • Student's schedule conflicts with the course meeting times
  • Student has already taken this course or an equivalent
  • High school counselor determined the course isn't appropriate for the student
  • College reviewer denied the registration for academic reasons

What the student should know: Their request to take this course was not approved. They should speak with their counselor to understand why and discuss alternatives.

Who can decline? This depends on your institution's workflow. Typically, high school counselors and college staff have authority to decline registrations at their respective approval steps.

Terminated

What it means: The college ended the registration, usually due to an issue that couldn't be resolved through normal workflow steps.

Common reasons this happens:

  • A data issue was discovered that couldn't be corrected
  • The course or section was cancelled
  • An administrative decision was made to end the registration
  • The student's eligibility changed after registration began

What the student should know: The college has ended this registration. They should contact their counselor or the college's dual enrollment office for more information about why and what options may be available.

Difference from Abandoned: Terminated is typically initiated by the college for administrative reasons, while Abandoned is a voluntary cancellation that can be initiated by any authorized party.

Post-Enrollment Removal Statuses

These statuses indicate the student was successfully enrolled at one point, but has since been removed from the course.

Drop Complete

What it means: The student has been officially dropped from the course within the allowed drop period.

What this means for the student:

  • They are no longer enrolled in the course
  • Typically, no grade appears on their transcript (as if they were never enrolled)
  • If they paid tuition, they may be eligible for a full refund (check your institution's policy)

When drops are allowed: Each term has a defined drop period. Drops must be processed before the drop deadline to avoid academic or financial penalties.

Who can initiate a drop? Depending on your configuration:

  • Students (through their DualEnroll account)
  • High school counselors
  • College administrators

Force Drop

What it means: A college administrator dropped the student from the course outside the normal drop period. This overrides the standard drop deadline. However, this does not send a request to the SIS. College administrators should first drop the student through the SIS, then perform Force Drop to sync DualEnroll's records with the SIS records.

Why this might happen:

  • Extenuating circumstances (medical emergency, family crisis)
  • Administrative error that needs correction
  • Special approval was granted for a late drop

What this means for the student: The outcome is the same as a regular drop, but it required administrative override because the normal drop window had closed.

Who can do this? Only college administrators have permission to force drop a student.

Withdraw Complete

What it means: The student has officially withdrawn from the course within the allowed withdrawal period.

What this means for the student:

  • They are no longer enrolled in the course
  • A "W" grade (or equivalent) typically appears on their transcript
  • Partial refund may be available, but policies vary by institution
  • The "W" generally does not affect GPA but does appear on the academic record

When withdrawals are allowed: The withdrawal period typically begins after the drop period ends and continues until a specified deadline (often around mid-semester).

Drop vs. Withdraw: The key difference is timing and transcript impact. Drops happen early with no transcript record; withdrawals happen later and result in a "W" grade.

Force Withdraw

What it means: A college administrator withdrew the student from the course outside the normal withdrawal period. This overrides the standard withdrawal deadline. However, this does not send a request to the SIS. College administrators should first withdraw the student through the SIS, then perform Force Withdraw to sync DualEnroll's records with the SIS records.

Why this might happen:

  • Documented extenuating circumstances
  • Appeals process resulted in approved late withdrawal
  • Administrative correction

What this means for the student: The outcome is the same as a regular withdrawal (typically a "W" on transcript), but it required administrative approval because the normal withdrawal window had closed.

Who can do this? Only college administrators have permission to force withdraw a student.

Error and Resolution Statuses

Failed / Registration Failed

What it means: Something went wrong when the system tried to process the registration, typically during the data exchange with the college's student information system.

Common reasons this happens:

  • Student ID number doesn't match college records
  • Required student information is missing or invalid
  • Student already exists in the system with different information
  • Technical issue with the data connection

What happens next: The registration enters a resolution workflow where someone (usually the college, sometimes the student or high school) needs to fix the issue.

What you might see:

  • "Resolve Failed Registration"
  • "Student Resolve Issues"
  • "High School Resolve Issues"

What to do: If the step is assigned to you, click into it to see what information needs to be corrected. Common fixes include verifying the student's ID number or updating contact information.

Resolve Registration / Awaiting Resolution

What it means: An issue was identified and the registration is waiting for someone to fix it before processing can continue.

What to do: Check who the resolution step is assigned to:

  • If assigned to you: Click in and follow the instructions to resolve the issue
  • If assigned to the student: Remind them to log in and address the problem
  • If assigned to the college: The college is working on it; you may follow up if it's been several days

Viewing Registration History

Want to know exactly what happened with a registration and when? Every registration has a complete audit trail.

To view the history:

  1. Find the registration on your dashboard
  2. Click the ellipsis menu (three dots) on the right side
  3. Select History

The history shows every action taken on the registration, including:

  • Who performed each action
  • Date and time of each step
  • Any comments that were added
  • Status changes

This is especially helpful when a student or parent asks "what happened?" with a registration.

Filtering by Status

To find all registrations with a specific status:

  1. Go to the Registrations tab
  2. Use the Steps filter dropdown
  3. Select the status you want to see (e.g., "Show All Abandoned" or "Show All Complete")

Tips:

  • By default, abandoned registrations may be hidden. Use the Abandoned filter and select Show to include them.
  • You can combine status filters with High School and Term filters to narrow your results further.

Frequently Asked Questions

Q: A student's registration says "Complete" but they say they're not on the class roster. What's wrong?

A: "Complete" in DualEnroll means all workflow steps finished successfully and the enrollment was sent to the college. There may be a sync delay with the college's systems. If the issue persists after 24-48 hours, contact the college's dual enrollment office.

Q: Can a student re-register for a course after being dropped or withdrawn?

A: Yes, in most cases. They would need to start a new registration. However, they should first confirm with their counselor that re-enrollment is appropriate and that deadlines haven't passed.

Q: What's the difference between "Terminated" and "Abandoned"?

A: Abandoned is typically a voluntary cancellation initiated by the student, high school, or college for routine reasons. Terminated is usually initiated by the college for administrative reasons, often due to issues that couldn't be resolved through normal steps.

Q: A registration has been stuck on the same step for days. What should I do?

A: First, check who the step is assigned to—if it's waiting on you, complete it. If it's waiting on someone else (parent, student, college), you can try resending the notification. For steps assigned to the college, reach out to your college contact if it's been more than a few business days.

Q: How do I know if a student got a refund after dropping?

A: DualEnroll tracks enrollment status but refund processing happens in the college's financial systems. Contact the college's business office or dual enrollment coordinator for refund questions.

Summary: What Should I Tell the Student?

If the status is... Tell the student...
Complete "You're enrolled! Check your college student portal for your schedule."
Abandoned "This registration was cancelled. If you still want the course, you'll need to register again."
Declined "Your registration wasn't approved. Let's talk about why and look at other options."
Terminated "The college ended this registration. Contact the dual enrollment office for details."
Drop Complete "You've been dropped from this course. It won't appear on your transcript."
Withdraw Complete "You've withdrawn from this course. A 'W' will appear on your transcript."
Failed/Resolve "There's an issue with your registration that needs to be fixed. Log in to see what's needed."
Pending/In Progress "Your registration is still being processed. Check back or watch for emails about next steps."