Understanding User Roles and Access Levels

College Super Admin

Primary Administrator Role

• Full access to all platform features
• Can create and manage other college users
• Manages institutional settings and configurations
• Access to all reports and data
• Can modify workflows and notifications

College Admin

Standard Administrator Role

• Access to most platform features
• Cannot create new college users
• Can manage courses and sections
• Full access to registration processing
• Can run reports and view all data
• Manages high school relationships

College Course Reviewers (Faculty Liaisons)

Academic Oversight Role

• Review high school instructor qualifications
• Manage course-specific approvals
• Monitor syllabus submissions
• Conduct professional development
• Access limited to assigned instructors/courses
• Can view relevant documents and histories

Deans

Academic Administration Role

• Participate in instructor credentialing process
• Review departmental course approvals
• Access limited to their academic area
• Can view relevant documents and histories

College AR Staff

Limited Administrative Role

• View-only access to registration data
• Can run financial reports
• Cannot modify settings or approve items
• Focused on payment processing tasks

High School Administrator

School Leadership Role

• Full access to their school's dual enrollment activities
• Can manage school user accounts
• View all student registrations for their school
• Access to school-specific reports
• Cannot appear in counselor selection during student signup

High School Counselor

Student Support Role

• Review and approve student registrations
• View student documents and status
• Access to counselor-specific reports
• Appears in counselor selection during student signup (optional)
• Limited to their assigned school
• Can be assigned with or without email notifications when a registration reaches the counselor steps

Career Center Staff

Specialized Support Role

• Manage career center course offerings
• View relevant student registrations
• Access to applicable reports
• Limited to career center activities

District Administrator

District Oversight Role

• View activities across all district schools
• Access district-level reports
• Cannot modify individual school settings
• Monitor district-wide enrollment trends

Best Practices for Role Assignment

When Assigning Roles

• Start with minimum necessary access
• Consider job responsibilities
• Align with existing organizational structure
• Document role assignments
• Review access periodically

Role Management Tips

• Limit number of Super Admin users
• Assign specific reviewers to specific disciplines
• Keep role assignments current
• Remove access promptly when needed
• Train users on their role's capabilities

Common Questions

What if someone needs multiple types of access?

• Contact DualEnroll support for guidance: roles are customizable on an as-needed basis
• May need to create multiple accounts
• Document reason for multiple roles

How do I know which role to assign?

• Consider primary job function
• Review responsibilities list above
• Start with more limited role if unsure
• Can upgrade access later if needed