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Why Aren't My Courses Importing?

If you are expecting to see courses or sections in DualEnroll and they are not appearing, there are several common reasons this can happen. This troubleshooting guide walks through the most frequent causes and what you can do to resolve them.

What You'll Learn

This article helps you:

  • Identify the most common reasons courses or sections may not appear in DualEnroll
  • Understand the relationship between your SIS, academic terms, and the DualEnroll import process
  • Know when to take action yourself versus when to contact the DualEnroll support team

Quick Checklist

Before diving into the details below, run through this quick checklist. These are the most common causes of missing course data:

  • [ ] Is the academic term open and active in your SIS (Colleague, Banner, etc.)?
  • [ ] Have course sections been scheduled and published for that term in your SIS?
  • [ ] Does a matching academic term exist in DualEnroll?
  • [ ] Is that DualEnroll term set to Active (not Inactive)?
  • [ ] Has the scheduled import run since the data was added to your SIS?
  • [ ] Is the term visible (not hidden) in DualEnroll?

If you answered "no" or "I'm not sure" to any of these, the sections below will help you identify and resolve the issue.

Common Cause 1: The Term Is Not Open in Your SIS

This is the most common reason courses do not appear in DualEnroll.

Your course import pulls data directly from your Student Information System. If the academic term has not been created, opened, or activated in Colleague, Banner, or whichever SIS your institution uses, there is simply no data for DualEnroll to import. The import process can only bring in what exists and is available in your SIS.

What to do: Check with your registrar's office or IT department to confirm that the term is open and that sections have been scheduled and published for that term. Once the term is active and sections are in place in your SIS, the next scheduled import will bring them into DualEnroll.

Common Cause 2: The Academic Term Does Not Exist in DualEnroll

Even if your SIS has the term and sections ready to go, DualEnroll needs a matching academic term in its own system to associate the imported data with. If the corresponding term has not been created in DualEnroll, the import may not know where to place the incoming sections.

What to do: Contact the DualEnroll support team to confirm that the term has been created in DualEnroll. During your implementation, the DualEnroll team typically creates your initial terms. When new terms need to be added for future semesters, coordinate with the DualEnroll team to ensure they are set up in both systems.

Common Cause 3: The Term Is Set to Inactive in DualEnroll

DualEnroll allows terms to be marked as Active or Inactive. An Inactive term removes the term from the registration list for students and may affect how courses for that term are displayed across the platform.

If a term has been set to Inactive — whether intentionally or by mistake — courses associated with that term may not appear where you expect them.

What to do: Navigate to the Admin tab, then click on Academic Terms. Look for the term in question and check its status. If it shows as Inactive and should be Active, you can update this setting. If you are unsure whether the term should be active, contact the DualEnroll support team for guidance.

Important note: Making a term Inactive is different from Hiding a term. An Inactive term is removed from the student registration list entirely. A Hidden term does not appear in filter dropdown menus by name but can still be found by selecting "All Hidden Terms." Both settings can affect whether you see courses in your expected views.

Common Cause 4: The Import Has Not Run Yet

Your course import runs on a set schedule — daily, weekly, or on a custom cadence depending on your institution's configuration. If you have recently added new sections in your SIS, the import may simply not have run yet since those changes were made.

What to do: First, confirm when your import is scheduled to run. If you are unsure of your import schedule, the DualEnroll support team can let you know. If you need the data sooner than the next scheduled run, submit a help desk request and we can trigger an import for you.

Keep in mind: Even after an import runs, it may take a few minutes for the new data to appear in DualEnroll. If you know an import just completed, give it a short time and then refresh the Courses tab.

Common Cause 5: Sections Are Not Published or Are in Draft Status in Your SIS

Some Student Information Systems distinguish between draft sections and published sections. If a section has been created in your SIS but not finalized or published, the import process may skip it.

What to do: Check with your registrar's office or the team responsible for course scheduling to confirm that the sections are in a published or finalized state in your SIS. The specific terminology varies by system — in Colleague this may relate to section status, in Banner it may involve a different field. Your SIS team will know what needs to be in place for sections to be considered active and exportable.

Common Cause 6: The Import Configuration Does Not Include the Course

In some cases, the import is working correctly but is configured to only pull specific types of courses. For example, your import may be set up to pull only dual enrollment-eligible courses, courses in certain departments, or courses at specific locations.

If you have added a new course that falls outside the criteria defined in your import configuration, it will not appear in DualEnroll even though it exists in your SIS.

What to do: Contact the DualEnroll support team. We can review your import configuration and determine whether the course meets the current import criteria. If the criteria need to be updated to include additional courses, we will make that adjustment for you.

Common Cause 7: Registration Is Disabled for the Section

Sometimes courses have imported successfully but are not visible to students because the Allow Registration setting is not enabled for those sections. This does not mean the import failed — the data is in DualEnroll, but students cannot see or register for the sections.

What to do: Navigate to the Courses tab, find the course in question, and click into its sections. Check whether the Allow Registration checkbox is enabled for each section. Depending on your configuration, this may need to be toggled on manually after import, or it may be set automatically. If you need to enable registration for many sections at once, you can use the Bulk Set Allow Registration tool found under the Academic Terms settings.

Common Cause 8: High School Access Restrictions

If a specific high school reports that they cannot see a course, but other high schools can, the issue is likely with the Allow High Schools setting on the course section rather than the import itself.

What to do: Navigate to the course section and check the Allow High Schools list. If this list is blank, all high schools can see the section. If specific high schools are listed, only those high schools will have access. Add the missing high school to the list if needed.

Still Not Seeing Your Courses?

If you have worked through the checklist above and courses are still not appearing as expected, here is what to include when contacting the DualEnroll support team:

  • The term you are expecting to see courses for
  • The specific course(s) or section number(s) that are missing
  • Whether the courses exist and are active in your SIS
  • When the data was added or updated in your SIS
  • Any error messages or unexpected behavior you have observed

This information helps our team quickly identify the issue and get your courses imported.

Frequently Asked Questions

I added sections to my SIS yesterday — why don't I see them yet? Your import runs on a set schedule. If the import has not run since you added the sections, they will not appear yet. Contact the DualEnroll support team if you need an import triggered outside of the regular schedule.

Courses were there last term but are not showing for the new term. What happened? Each term requires its own set of sections in your SIS. Courses from a previous term do not automatically carry over. Your registrar's office needs to create and publish new sections for the new term in your SIS, and the corresponding term must exist in DualEnroll.

Some sections imported but others from the same course did not. Why? This usually means the missing sections were not in the same state as the ones that imported — they may be in draft status, missing required fields, or not yet assigned to the correct term in your SIS. Check the section details in your SIS and compare them with the sections that did import successfully.

Can I manually add the missing courses while I wait for the import to be fixed? You can, but we recommend coordinating with the DualEnroll support team first. Manually created courses or sections could be duplicated or overwritten when the next automated import runs if not handled carefully.

My import schedule seems too infrequent. Can it be changed? Yes. Contact the DualEnroll support team to discuss adjusting your import frequency. We can work with you to find a schedule that keeps your data current without overloading your systems.

What if I need courses in DualEnroll before they are ready in my SIS? You can use Wish List sections as placeholders. Wish List sections allow students to begin the registration process before final sections are available. Contact the DualEnroll team for help setting these up